Maybe it's because I'm getting old, but I don't have very much patience with on-line companies who don't seem to have their act together, as well as their snotty customer support reps.

On 9/5 I placed an order with napaonline for split backing plates, wheel cylinders, springs, shoes, and e-brake cables for a rear end that I'm rebuilding for my 87 El Camino. On 9/15 the box arrived. On 9/16 I opened it to find that one of the split backing plates was missing and so was the hardware for the other backing plate. When I called their customer support rep, Miss No-Personality gave me an attitude, so I promptly told her I'm sending it all back and I want a full refund. They e-mailed me a shipping label and I dropped the box off at UPS on 9/17. I checked the UPS tracking number and they got the box on 9/22.

As of 10/3 I still hadn't gotten the credit on my credit card so I called Miss No-Personality back. She took about 15 minutes to verify that they had received the box and told me they would credit my account within 3-5 days. Today I checked my credit card on-line and the amount they credited me was $2.52 less than they owed me. Back on the phone with Miss No-Personality again. About 15 minutes later she admitted that someone had calculated the refund wrong and I'd get the $2.52 credited to my account within 3-5 days.

By-the-way, I ended up going to my local NAPA parts store to get all of the parts, and they cost me about $35 less than buying them on-line.

Deep breath......OK I feel much better now. :?

Maybe you're just getting less tolerant of crapola service. Plus, they can't continue to act like they did in 1970 when their competitors aggressively improve.

I gave up on them several months ago. You know, it actually hurt a little because at one time, they were the best. Sometimes their parts were a little higher, but their parts were OE quality or better. After my last experience, I won't use them unless I have to.

Take care.

Their parts are a little more expensive than the competition, but when I need an obscure, hard to find part, I go there first. My local store still has mostly experienced old timers behind the counter. Even so, I am still careful to go at times when few customers are in the store. Experienced old timers + light traffic = high degree of success. Under these conditions, an experienced old timer has the know how, and will take the time, to pull out the thick paper catalogs from under the counter and leisurely search till the part is found. Case in point: When I needed to replace my door strap ends and snap in covers, the old timer spent about 15 minutes and came up with the exact special order parts. Most of their competition now has inexperienced guys or girls right out of high school who know nothing helpful.

When it comes to auto parts, I like to deal across the counter so I can see, touch and feel the part before I pay for it.

Maybe it's because I'm getting old, but I don't have very much patience with on-line companies who don't seem to have their act together, as well as their snotty customer support reps.

On 9/5 I placed an order with napaonline for split backing plates, wheel cylinders, springs, shoes, and e-brake cables for a rear end that I'm rebuilding for my 87 El Camino. On 9/15 the box arrived. On 9/16 I opened it to find that one of the split backing plates was missing and so was the hardware for the other backing plate. When I called their customer support rep, Miss No-Personality gave me an attitude, so I promptly told her I'm sending it all back and I want a full refund. They e-mailed me a shipping label and I dropped the box off at UPS on 9/17. I checked the UPS tracking number and they got the box on 9/22.

As of 10/3 I still hadn't gotten the credit on my credit card so I called Miss No-Personality back. She took about 15 minutes to verify that they had received the box and told me they would credit my account within 3-5 days. Today I checked my credit card on-line and the amount they credited me was $2.52 less than they owed me. Back on the phone with Miss No-Personality again. About 15 minutes later she admitted that someone had calculated the refund wrong and I'd get the $2.52 credited to my account within 3-5 days.

By-the-way, I ended up going to my local NAPA parts store to get all of the parts, and they cost me about $35 less than buying them on-line.

Deep breath......OK I feel much better now. :?

Miss personality has a sister in columbus, at the warehouse/store.

I had to call and complain because of the crappy service that i received, been shopping there for 8yrs and usually can get pretty good prices on stuff in there.... I was ticked.

8) There are still a couple of good parts store here but are going fast as autozone and advanced are running them out. I went in autozone one day after a storm and they could'nt help anyone because the computer system was down. They have to have engine size or they could'nt find a high speed heater relay for my Elky! Then there is the "Life Time Warranty" All that means is you will spend the rest of your life and all of your time replacing those parts! I'll pay a little more and go to a regular parts store and get parts that last! Napa, CarQuest or Federated will do!

PaPa John