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  #1  
Old 03-09-2011, 06:40 AM
Montana Montana is offline
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Default Word of caution about "The El Camino Store

Don't know how many of you have done business successfully with ECKLER's aka The El Camino Store, but I thought I'd try and save someone a headache. These guys will not answer a phone to remedy problems. Extreamly poor customer service. This is a fly-by-night operation. Proceed at your own risk.
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  #2  
Old 03-09-2011, 06:56 AM
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I ordered a shop manual from them for my 86, and there were over 100 pages that you could not read. I return it for a full refund. Had to send pictures of some of the unreadable pages to get them to do it, but the finally gave in.
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Old 03-09-2011, 07:15 AM
rlarlopez rlarlopez is offline
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We have good luck with National Parts Depot. Open 7 days a week too (I can get there by 8:30am and back on a Sunday before the wife wakes up around 11).
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Old 03-09-2011, 07:44 AM
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I take vendor criticisms like this with a grain of salt. Montana, your post is very vague, can you be specific? Saying they don't answer the phone isn't very clear and my personal experience is that they do answer phones. Due to your time difference are you sure you called during business hours? Once you reached them did they satisfy your complaint?
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Old 03-09-2011, 09:21 AM
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I haven't had issues with the el camino store, buy I have had lots of issues with OPGI. They never stock parts, everything is order by needs, they're website doesn't list instock and out of stock. I refuse to deal with those people anymore which is agrivating because they stock alot of parts that other companies don't, also the part quality is terrible..... Now on to Dixie Monte carlo, good thing they have new ownership. I ordered parts from them in September or October and still haven't received them. I have spoken to a person there in November and was told my parts would ship in a week. Well it's March now. Sorry for the rant, just frustrated
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Old 03-09-2011, 09:50 AM
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If you can justify purchasing new, and they carry the product, I highly recommend Pace Performance and Summitt Racing.

I have had outstanding performance from each of these fine organizations. With a multitude of orders over the past six months.
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Old 03-09-2011, 10:58 AM
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Being in customer service for a software company, if one of my support staff came to me stating a client had a problem with our service, I'd ask for the *details* of the problem. Without knowing the details, you really can't judge if the company is doing right or wrong by their clients. Close to 90% of the issues brought up are expectations not met (that would be something I can fix).

As far as TECS service goes, I have not had any issues. If an item was back ordered, they informed me and shipped it when it came in. Everything else was shipped promptly. Phone calls were returned as expected.

YMMV
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Old 03-09-2011, 01:22 PM
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SEARCH--Ecklers or ElCamino Store for many specific responses. The old Elcamino Store was top notch.
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Old 03-09-2011, 01:30 PM
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only thing bout the elcamino store i say is they never have what i want in stock but i restore tedious stuff also but i went to them when i redid my 65 bel air and i say 90% of the time i was happy i think one or 2 things came in damaged as for summit there a store a hour away i drive before i male order but they always answer the phone for me even before i set up a business account
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  #10  
Old 03-09-2011, 01:36 PM
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I have ordered several times from them and not had any problems besides the fact that the directions were pritty bad and looked like they were copy and pasted from laurenengineering but besides that they are pritty good
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Old 03-09-2011, 01:56 PM
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I received a damaged fuel tank from OPGI. They paid for the repair and did it quickly. They were courteous and I'll do business with them again. Just FYI.

JW
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Old 03-09-2011, 02:31 PM
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Quote:
Originally Posted by 1983SS454 View Post
..... Now on to Dixie Monte carlo, good thing they have new ownership. I ordered parts from them in September or October and still haven't received them. I have spoken to a person there in November and was told my parts would ship in a week. Well it's March now. Sorry for the rant, just frustrated
Dang, I hate to hear that. I was fixin' to spend some OT money with them.
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Old 03-09-2011, 02:41 PM
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Everyone will have some complaint about this guy or this guy, I've ordered things from them and never had a problem, in fact I ended up returning something to them, (not their fault I had changed my mind) and they gave me a complete refund. This was with the the owners. Can't we all just get along, ;And as Leo mention it might have to do with your time zone TOO. Michael
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  #14  
Old 03-09-2011, 03:35 PM
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I have bought several parts from the el camino store with no problems. u.p.s left seat upholstery from them on my porch& they were stolen ! The el camino store replaced them at no charge including the freight.
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  #15  
Old 03-10-2011, 05:51 AM
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Who took over Dixie Monte Carlo? It used to be a pretty small operation, have they added staffing? Their website looks pretty good now.
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