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This is where users are able to post questions directly to me only in cases where the information you seek is not already listed on the site.  99.9% of the time the solution will be found by following a few simple suggestions.

I receive many of the same questions daily and wrote this in hopes of saving us both a little time.  Since this is a small site with few administrators and moderators readily available with the answer, your chances of finding the answers by following this guide will ensure you the fastest response.

First, if you have a question is about your car or repair related information, chances are the same question has been answered here before.  Please use the search feature on the site here: Search

I will not answer repair queries privately as the information provided on this site is for the whole community, and the answer may be of valuable use to another member in the future, and who knows, another member may have a better suggestion than I.  Please post your repair question in the forum so that all may benefit.

Second, if your query is about registration or login issues, make sure you responded to the automatic email the site sends to the valid email address you provided upon registration.  If you do not respond to the email, your account will not be activated and you will not have access to the site and be unable to login or post or respond to threads.  If you do not see the email in your inbox, check your trash or spam bin for it.  And while you are at it, make sure to add elcaminocentral.com to your accepted (whitelist) email list.  I receive this question everyday, and the solution is the email was sitting in the users email spam bin or they used an alternate email address.
Also, read the FAQ section concerning registration and login issues before contacting me, as the solution will be found there as well:
FAQ

Third, if you have lost your password and cannot login, please refer to the lost password topic in the FAQ
I get several lost password requests daily and cannot help if I am not provided your username.  Also, I do not know what your password was as it is encrypted in the database.  The only way to retrieve it is to follow the directions given in the FAQ link provided above.

If you have followed the suggestions above and still have problems, please be as descriptive as possible when contacting me.
If you cannot login, tell me what if any errors you receive, and include your username.

If you get a page error or a problem with posting, please describe what you are doing to get the error and provide a link to the post.

The more information I receive, the better equipped I will be to assist you.

Furthermore, the new site is feature rich compared to the old site with greater built in assistance and online help system.

Thank you for your patience,
ElCaminoCentral.com
admin

 

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