Has anyone had bad customer service from Ground Up?
Rather than handle this in a public forum, this issue would be better served privately. Someone from our staff will contact you today.
Terry- I don't see an email but we will take care of this today.
Keep in mind some items because of their size are required to ship commercial freight and though you can send to a residence it does become prohibitively expensive once you add residence fees and appointment fees, etc.
Damages can occur to items even with unblemished boxes. Truck freight items are actually over packed and a bit more expensive because all are boxed, palletized, shrink-wrapped and strapped to a pallet. The fact that you received just a box is the first indication of an issue. In addition, all shipments are emblazoned with large stickers with a STOP sign, stating " Don't Sign without Inspecting Items, etc".
In any case, we will be in touch today to square you away.
Any time you have an issue at Ground Up. You can call or email me direct.
at 1-203-235-1200 x302 or email at me at [email protected]- Tom Tiernan, Ground Up Inc.