Past Director Region 13, Senior Member
Because I am working two project trucks at the same time and, more to the point, suffer from ARMD (Age Related Memory Degeneration) I couldn't locate the side molding clips I removed from the 86. So, I went to EBay and ordered a set from gmclassicparts - $55.99, free shipping. Not 5 minutes after placing the order, I remembered where I put the ones I took off so, I immediately signed on to EBay and requested cancellation of the order. Two days later, I received an email from EBay saying the order couldn't be cancelled because the seller already shipped the parts.
Not pleased but, resigned. I determined that I would return the parts when they arrived. Got them today and went on EBay and requested a return authorization. Got a message back saying the seller would authorize a partial refund "because shipping is not free". Within 30 minutes, the message was amended to say "Seller refused return" and the request was closed. After waiting on the phone and being transferred three times, I received no constructive help from EBay - other than to recommend I contact PayPal. I'm pursuing a full refund through PayPal.
Upon researching the sellers negative feedback, I found complaints such as;
"Very rude people"
"Wrong part, seller won't refund"
"Terrible customer service"
"Item unusable, no response from the seller"
"The seller lied to me"
A lot more with topics like "part doesn't fit, not what I ordered, part is not as represented etc., etc., etc.
The seller responded to many of the negative feedback with arrogant and condescending remarks about the buyers intelligence or their lack of ability to install the part(s).
Needless to say, I will never buy another part from that guy.